Frequently Asked Questions

In a hurry?  Below are some questions very frequently asked of our reception staff. 

If your question is not found below, please call one of our friendly reception staff on 4352 8688

Frequently Asked Questions

Do you Bulk Bill?

We directly bill to Medicare for all Pensioners, Centrelink Health Care Card holders and Children under 16 years of age.



Can I request female doctor?

Yes, we have female doctors available at our practice.



What is the latest I can make an appointment?

The latest appointment is 4:15 pm (this may change due to doctor availability - please contact reception to confirm).



What is the cost to see a doctor?

The cost will vary depending on the nature of the appointment, the doctor seeing you and the individual circumstances of the patient. These costs can be confirmed with reception staff whilst you are making your appointment.



Can I get my results over the phone?

No, our reception staff do not have access to your results. An appointment needs to be booked with your Doctor to discuss your results. If your results are abnormal our nurse will contact you to arrange an appointment with your Doctor to discuss the results.



Do you open late nights and weekends?

We are open until 5pm Monday to Friday and from 8:30am - 12pm on a Saturday. If you need an appointment outside these hours, our sister clinic Mariners Medical may be able to offer you an appointment.



Is there public transport near the Practice?

Yes, buses come directly into the Westfield complex.



Can I have a blood test / pathology collected on site?

Yes, we have a Douglass Hanly Moir (DHM) collection facility ajoining the practice. Please see our Pathology services page or the DHM Pathology website : www.dhm.com.au for more information.



If I have a language barrier or hearing condition how can you assist me?

If you require a language translater, call Translating & Interpreting Services on 131 450 to organise for assistance at your consultation. If you require a person to use sign language or assistance with any other type of hearing impairment, call National Auslan on 1800 246 945 to organise this to be available at your consultation. https://www.tisnational.gov.au/



How will my referral be forwarded on?

The patient is responsible for making their appointment and taking the referral with them when they attend.



Do you take walk-ins?

Walk-in appointments are dependent on doctor availability. We recommend calling ahead to organise an appointment as we cannot guarantee a doctor will be available to see patients without a pre-booked appointment.